About: Darlington Memorial Hospital

During my many attendances to Darlington Accident & Emergency as a result of my ongoing mental illness, and related self harm I have received a host of abuse from hospital staff.

This includes name calling, questioning my intentions, telling me I have no mental illness and I am making it up. In addition to this I have had nursing staff tell me they are furious with me and that I am unworthy of care/treatment.

In the past staff have also allowed me to leave the Department without a mental health assessment despite often being in states of despair, overwhelmed by suicidal thoughts.

Overall I hate this A&E department and have received nothing but bad care, abuse and passive aggression.

Story from NHS Choices

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your experience of A&E at Darlington Memorial Hospital

I am very sorry to hear that you were unhappy with your experience on more than one occasion and we will make sure your feedback is passed to the Matron.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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