"Blackpool Victoria maternity department."

About: Blackpool Victoria Hospital / Maternity care

(as the patient),

I had an excellent pregnancy I was perfectly healthy when my labour started. The care I received during my pregnancy was great.

My water broke at midnight and I was told to come in to be checked over. I waited 3 hours to be checked and told to go home and wait to see what happens. My contractions hadn't started 24 hours later so we returned at midnight to be induced. I was not put on the drip until 6am. The room that I was put in to deliver was disgusting, dirty and the facilities were inadequate. The bathroom had a bath which was hanging off the wall and had an out of order notice on it.

My labour was very quick. Whilst pushing my cannula came out therefore the induction stopped and my contractions stopped. I continued to push but she was stuck, her stats were dropping and the midwives were very worried and started calling for the doctor.

The doctor never came. It took my mum screaming and 5 calls to the doctor to get her to come. It was obvious from everyone in the room including staff that my babies life was in danger. All the time I was pushing with no contractions.

As soon as the doctor came I was given an episiotomy and my baby came out. Thankfully she was safe.

I was stitched up by the doctor who was obviously in a rush to get to other women in trouble.

I was told to go shower by the midwife and sent covered in blood on my own into a dangerous shower over a bath which was cracked. I was later transferred to ward d.

The staff I came into contact with on ward d were rude, unhelpful and yet again under staffed. I struggled to breastfeed and kept asking for support I was just fobbed off and told different things by different people. The ward was unbelievably loud and it was impossible to rest. I was desperate to be discharged.

Within 24 hours of being discharged all of my episiotomy stiches burst. They were obviously not put in correctly. The external and internal stiches came out leaving a large gaping hole in my vagina. I had several repeat visits to the delivery suite and saw many different consultants and midwives many of which gave different advice and many of which obviously didn't know what they were talking about. The staff that treated me admitted that my treatment had not been good. I was put on antibiotics which made me very ill and was in incredible pain to sit or stand.

Becoming a new mum is hard enough for anyone without being mistreated in labour. I am now 5 weeks post labour and still in pain with a large raw wound. I am having to have baths 3 times a day which is nearly impossible with a newborn. I still wake up having nightmares.

The midwives that cared for me were very caring however it is obvious to me that they are majorly understaffed and cannot cope. There are not enough doctors available which puts the life of you and your baby at risk.

The cqc also rate this department as inadequate. They deserve this rating.

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Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

Dear Emma,

Thank you for your feedback on our maternity services at Blackpool Victoria Hospital. I am grateful you have taken the time to share and write about your experience.

I was very sorry to read about what you went through and that the attitude of some of our staff was not what we would expect, please accept our apologies for the treatment you received during and after the birth of your daughter. I will ensure that your comments are fed back to the staff involved so we can learn from what happened.

Here, at the Trust, we have set up a Birth After Thoughts listening service which provides opportunities for new mothers to discuss their birth experience face to face with our lead midwife at a mutually convenient time. If you would like to access this service, please contact the Birth After Thoughts service lead, Janet Danson Smith on 01253 953628.

Alternatively, if you would like to contact the Patient Relations team directly on 01253 955588 so that we can get further details about what happened and ensure that your concerns are fully investigated.

Yours faithfully,

Andrew Heath

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