"Just don't go to this hospital!"

About: The James Cook University Hospital

Honest review 3 years under their care......

The staff make you feel very uneasy,no eye contact

You always walk in with an average of 3 members of staff standing around.

1 receptionist who in between anserwing the phone and chatting you have to wait to be booked in so they can finish the conversation about the Christmas Do! 2 nurses the same who don't meet & greet just standing there chatting about how their retirement is coming up and how they just can't wait blahh, blahh,blahh heard it on every visit for 3 years!

Once your booked in, its take a seat.... you sit..sit abit more... and still sit usually approx after 30mins you are eventually weighed also height taken.

bloods are taken after you have see a Consultant.

This dept. Is so under funded that it is also very well known that after 3 years they discharge out of their care. In the last 12 months my appointment has been cancelled 4 times by the dept plus 1 from myself due to sickness bug.

Changes in patient care is 100% needed!

Nurses need to remember that after 20+ years service you keep your personal life to yourself.

Stop cancelling appointments!

Stop changing review period 3 monthly reviews soon changed to 6 monthly now once a year!

Staff need to introduce themselves & make it clear who they are not all badges/roles are showing!

Consultants need to stop bringing up other patients Xray/MRI scans & revealing the patients details in my case a Jennifer and her Xray of her hand! This is not me!

Story from NHS Choices

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Response from The James Cook University Hospital

Good afternoon

Thank you for your feedback regarding the care and treatment you have received from the Rheumatology Department at The James Cook University Hospital over the past 3 years.

I apreciate you taking the time to contact us and am sorry you have cause to complain.

We will of course investigate the issues you have raised and provide you with feedback.

To enable us to investigate, I should be grateful if you would contact the Patient Advice & Liaison Service on 01642 854807, to provide us with further information, to enable us to take your concerns forward.

Yours sincerely

Miss Barbara Bellamy

IG & Patient Safety Advisor

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