"The nurses work extremely hard ..."

About: The James Cook University Hospital

(as the patient),

What I liked

The nurses work extremely hard for long hours and at the time I was in there was a heatwave and I felt really sorry for them, their uniforms are close fitting and made of strong fabric which must have made them very uncomfortable in the heat but they still managed to do their job.

What could be improved

The cleanliness of the ward was alright but the toilets were only cleaned once per day and as the day wore on I found that I had to clean it before I could use it, which is not easy after major surgery. The patients in Ward 6 are there with bowel problems and obviously this increases the necessity for a 'clean' toilet at all times. Needless to say, as with all hospitals, the food needs drastic improvements. I did not manage to eat anything other than what my visitors brought me. The smell hit the ward half an hour before the food and was enough to put you off eating it anyway.

Anything else?

The routine for leaving the hospital after major surgery was not easy, my husband had to search for a wheelchair and then was not offered help to get me, my belongings to the exit after which we were faced with great difficulties in getting the car near enough to the exit and I still had to be pushed out into extremely heavy rain to reach the car, my husband was absolutely soaked by the time he had me safely in the car.

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Response from The James Cook University Hospital

May I thank you for your invaluable comments posted onto the website. Firstly, the Trust are in the process of receiving the uniforms which our staff wear, in order to ensure they are as comfortable as possible. Your concerns regarding the cleanliness of the toilet facilities will be brought to the attention of the Clinical Matron for Ward 6, to assess and review this accordingly. I am very sorry the catering services were not of a satisfactory standard and I shall feedback your information to Mr Paul Birch, Assistant Director of Hotel Services. Finally, I would like to apologise for the difficulties you encountered when leaving the hospital. The staff should have been more attentiative to your requirements as the discharge process of our patients from this hospital is a part of the holistic care we provide.

Thank you again for taking the time to submit your feedback.

Kind Regards

Ms Rachel Gaffney

Head of Patient Relations

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