About: Darlington Memorial Hospital

I was sent from A&E tonight to X-ray as I needed a chest X-ray. I arrived at X-ray the place was empty. I sat in the correct area to be seen, I was still sat there 30 minutes later when a patient on a trolley arrived, the radiographer then appeared and took the patient in. I had sat there for 30 minutes listened to all their telephone conversion's. They then took me in the room and attempted to do a chest X-ray, they were clueless the way they carried it out. I think they must have learnt how to be a radiographer at the South Pole. I teach Radiography in the Netherlands to students all over the world as the training is now better than the UK, I learnt my Radiography in the Netherlands and France, the UK was supposed to be the best, I would not allow the Radiographer to practice in the Netherlands or France. No wonder the Darlington Memorial Hospital is under review. I will be complaining to London

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your experience of the Radiology department at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Head of Service.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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