About: City Hospital (Birmingham)

I have attended City Hospital for nearly 10 years while being diagnosed with MS. The staff are always friendly and approachable and I have always been included in my treatment choices.

Stand out members of staff for me are:

My MS Nurse who is very personable, patient and provided immediate tissues when I burst into tears unexpectedly one day! I'm not usually a crier so the sensitivity was appreciated.

All the phlebotomists are fab. I know many positive reviews have been left for the senior phlebotomist but all of them are careful, gentle and full of humour.

My neurologist is very thorough and I trust him to help me manage my condition.

I attended the MRI clinic today and the staff were great. The staff member carrying out the scan and the nurse who inserted my cannula were efficient and clearly used to dealing with anxious people. I wasn't anxious but their manner was lovely and I could see how it would reassure others.

Story from NHS Choices

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Response from City Hospital

Hello Kelly, thank you for your kind words about our staff and for letting us know about the quality of care and treatment they have offered you over the last 10 years. I am pleased that everybody from the phlebotomists to the nurses have made you feel at ease and I will pass on your positive comments to the team. I wish you well, Toby Lewis, Chief Executive.

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