"gynaecology outpatients"

About: Stoke Mandeville Hospital

I checked in with 2 nurses on the unit and I saw my notes were on the table. After waiting over an hour I asked how much longer it would be. Apparently I wasn't on the list and they lost my notes, which were there when I arrived. I was left until last and had to see a different doctor. My notes didn't materialise. The hospital sent me a letter for my appointment so I don't understand why they didn't have me on the list. Total chaos, people were sent in whenever, no point in having timed appointments. This is the third time in a row that this has happened to me. Left until last with disappearing notes. It's no wonder that I am still in lots of pain and struggling with every day life, looking after my young child and going to work. Stoke Mandeville couldn't care less. I didn't see my consultant and I have no hope of getting fixed by this shambles of a hospital.

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Response from Buckinghamshire Healthcare NHS Trust

I am very sorry to read of your experience in the Gynaecology outpatients department at Stoke Mandeville Hospital and how this has made you feel.

We are would be very keen to learn more about this incident with the aim of ensuring that it does not occur again, to this end you may wish to contact our Patient Advice and Liaison Service (PALS). Our contact details are telephone 01296 316042 or 01494 425882 or email us at pals@buckshealthcare.nhs.uk