"rushed out so they could have my bed"

About: Frimley Park Hospital (Frimley)

went in for major surgery had a hysterectomy the day after the surgery they wanted my bed so they were trying to kick me out I was told three to 4days so on that my husband made plans to have time off around the 3rd day to bring me home and look after me he works in London long hours and could only get this time off

I told them this so they kept me in for one more day .day two i was pushed out I felt I wasn't ready yet at 8.00 that day was told I had to go home I said I cant as my huband is at work and have no family or friends around to look after me I said my husband can come at 7 when he finishes work they said great then you can go and sit in the waiting till then so from 10.30 till 7 I was kicked out of my ward and was taken down to the waiting room which was full it was busy noisy no where to lie down I felt sore and tied I need to rest but couldn't lucky my husband in the end came and got at about 2,30 he wasn't happy as had to leave work but I was cying on the phone in pain and wanted to go home to rest I think its disgusting how they need your bed so lets kick you out to have it that day two others were been sent home who same happened they had only just had surgery done just for the beds that's so wrong also was sent home with only paracemole nothing stronger which im in pain with still should have had something stronger

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Response from Frimley Park Hospital

Thank you for leaving your feedback on your recent experience.

I am sorry that you felt rushed and your discharge wasn't as planned before the surgery.

I would really like us to look into what happened further for you so we can learn from your experience.

I would be very grateful if you could contact our PALs team on palsfrimleypark@fhft.nhs.uk with your details as soon as you can.

I am sorry we didn't get this right for you.

I wish you well in your recovery and hope you will contact us further

Kind Regards

Claire Marshall

Head of Patient Experience

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