"NHS Targets"

About: Royal Preston Hospital / Ear, Nose and Throat

(as the patient),

GP requested appointment for me. Hospital rang on Thursday said come a week on Monday confirmation letter in post. Letter arrived early Monday morning 10 minutes later hospital rang to cancel appointment no real explanation given.

Is this another case of meeting targets giving appointments within set time but not honouring them?

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for your comments, we are sorry that you are experiencing problems and frustrations with an outpatient appointment. If you would be happy to do so, please could we ask that you contact our PALS department on 01772 522972 who will liaise with the relevant department on your behalf.

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