About: Leeds General Infirmary

My grandfather had an operation to help stop blood clots while the surgeons were operating they found out the 3 main arteries were blocked. So he got moved to a ward where the nurses respected him and took his needs into consideration. They gave him dialysis like normal, and starved him for 24 hours ready for the operation the next day 2 hours before the operation was going to begin, a doctor came and said we would like to postpone the triple heart bypass to make sure your in a stable state after the operation for the blood clots.

2 weeks later he's being moved to a pre-operation ward where they have treated him like a 5 year old. They took all his medications off him and decided they would give him. Not only that they have decided they will change the times. After he has being on dialysis for 4 hours they would like him to stay up too 10 o'clock to give him his medication, when normally he has it before he goes too bed at 8 o'clock. They are changing his routine which his bodies not use to and is making him ill. This isn't how a 72 year old man should be treated with such disrespect.

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Response from Leeds General Infirmary

Dear Disrespect

Thank you for taking the time to write to us.

I am very sorry to read the problems your grandfather has had using our service which has caused him such distress.

The level of service and communication that you have described is not what we wish to offer.

It would be very grateful if you could discuss this matter with our Trust’s Patient Advise and Liaison Service (PALS). This would also allow us look into the matters you have raised more thoroughly and also to see if there are any lessons that we could learn from your experience.

Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

Kind Regards


Senior Nurse

Patient Experience

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