"Poor assessment and treatment."

About: Worcestershire Royal Hospital / General medicine Worcestershire Royal Hospital / Older people's healthcare

(as a relative),

I wish to raise my families concerns about the care, or rather lack of, that my Mother is experiencing whilst an inpatient at Worcester Hospital.

She was admitted recently and was placed in the MAU suffering from the same symptoms as an earlier admission some 2 years prior.

Her notes from the previous stay were not asked for by the medical staff which if they had would have helped facilitate the diagnosis of her condition and the correct treatment, as a consequence she was put on antibiotics of a type that was well known by her family, GP and from her previous admission, do not work, she needed a superantibiotic administered intravenously, this was only commenced when pointed out by my sister that had they read mothers noted they would see that the antibiotic they were administering was ineffective, she was moved to a side room and there she lay for 9 days with no effort made by staff to keep her mobile, she was put on a catheter which was in far too long and stopped her motivation to help herself by taking away a reason to get out of bed, as a consequence she has retained water adversely affecting her legs and arms.

After the infection in her blood was supposedly dealt with she was moved to Newtown Silver Rehab Assessment Unit where a perfectly lucid, sharp minded lady was placed on a ward with people with severe psychiatric problems which really affected her badly and upset her and the family greatly.

My sister insisted mother be moved to a side room which was eventually allowed and she seemed to perk up only for the infection to return and she is back to square one and it appears that her bloods have not been taken for nearly a week which if they had would have showed the infection returning and without her knowledge a person with a history of low blood pressure was put on beta blockers resulting in her losing consciousness and a resulting blood pressure reading of 70/30, in other words she was perilously close to being killed by drugs being administered that considering her condition should never have been administered and failure to inform her of what was being done is disgraceful.

All in all yet again, my mother has been a victim of poor assessment and treatment at Worcester Hospital.

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Response from Worcestershire Royal Hospital

Thank you for taking the time to leave your comments. I am so sorry to read of your mother’s experience. Thank you for raising your concerns, I would like to reassure you that we take seriously any issues our patients and families raise with us.

Please could you contact our PALS team either by phone on 0300 123 1733 or email patientservices.dept@worcsacute.nhs.uk so that we can investigate further or arrange for you to speak with a senior member of staff.

Kind Regards

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