"A&E and Paedeatrics (children's ward -Tropical..."

About: Queen's Hospital (Romford)

Last week my 11 month old baby boy was extremely unwell with a very high temperature and had a fit (febrile convulsion) at home. I was on my own in the house with him as my husband was away on a business trip.

Needless to say as a new mother it was the most horrendous and terrifying thing I have ever had to deal with. My baby lost consciousness and was fitting for approximately 5 minutes. I honestly thought I was going to lose him.

As we got to A & E at Queens there were approximately 6 doctors and nurses waiting for Alfie. They were absolutely fantastic and did all tests and hooked him up to necessary monitors with so much care and speed. They were so reassuring and so caring towards Alfie and myself, even giving Alfie a teddy bear. One of the porters who took us down to the children's ward was trying to make him laugh when Alfie regained consciousness fully.

On the children's ward the nurses and doctors were so fantastic and caring. I even managed to get some sleep next to Alfie as the nurses reassured me that they would be checking on him all the time.

The doctor who first saw Alfie in A & E came to see him at about 4:30am and reassured me he will be absolutely fine with no lasting damage. The next morning everyone in the children's ward was so helpful, even the catering lady who came in to the room and was playing peek a boo with him while I called my husband who was on the other side of the world. The doctor came round at about 10am and sat with me and explained exactly why Alfie had the fit and what I can do in future to help him if it happens again. What a wonderful person, so lovely and caring. In my experiences at Queens, giving birth to my baby in 2014 and the above mentioned situation all I can say is that the staff are all amazing. I cannot thank them enough for the safe delivery of my only baby and the amazing care that was given to him just a few days ago. I sincerely believe that these people deserve reward for all of the hard work, compassion and skill they have. They work tirelessly to help others and I can't thank them enough.

Story from NHS Choices

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Response from Queen's Hospital

I’m really pleased to hear about your positive experiences at Queen’s Hospital, and that Alfie is now well. It must have been a very traumatic time for you. Thank you for taking the time to comment on the care he received from both A&E and paediatrics. It’s wonderful to know that everyone you met treated Alfie well and went out of their way to provide both him and you with the best experience possible.

Yours sincerely Wendy Matthews Interim Chief Nurse

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