"Too busy"

About: Stoke Mandeville Hospital

The nhs is understaffed and the the doctors and nurses generally do their best within the framework given. Waited in a and e for 7.5 hours. My mum was finally admitted to a ward the next morning after a night in a side room in a and e.

The doctors are good and seem organised and thorough and the nurses vary with each shift. Some were helpful others were pretty rude. They basically do their best but don't have the money or manpower to cope. People have suggested that you go elsehwere - I'd like to know how you do that when you're in an emergency ambulance!! "Excuse me driver! I'd like to be taken to John Radcliffe!" Good luck with that! My message would be don't allow them to ignore you and don't be fobbed off.

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Story from NHS Choices

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Response from Buckinghamshire Healthcare NHS Trust

Thank you for your comments. I am sorry to read of your mum's wait and her experience in A&E before she was admitted to a ward.

You may wish to contact Patient Advice and Liaison Service (PALS) at Buckinghamshire Healthcare NHS Trust for support and assistance with the concerns you have raised.

Contact details for PALS by telephone 01296 316042 or 01494 425882 or by email at pals@buckshealthcare.nh.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful