"unsafe and chaotic"

Having been detained on many different wards over the last thirty-five years, Kingsley Green assessment unit, Swift ward, has been the only admission, where I felt unsafe, ignored and threatened. I witnessed several unsafe practices largely by health care staff. Very few of the staff introduced themselves, some of the staff were rude and abrupt in their manner, drug rounds were a farce, given the wrong dosage on one occasion, the running of the ward seemed chaotic and disorganised. Not given entry card for two days after arrival no way of exiting bedroom corridor, unless someone with a card appeared. Bag search carried out on dining room table in full view of other patients, having personal items on display on a mixed ward, very undignified, Frail man manhandled into wheelchair, falling on the floor on one occasion, HCA's seemingly untrained in many aspects of their work, I could list several other examples of bad care and organisation the list is endless. hpft, are obviously very proud of their new hospital, good design does not make a good hospital, shame more effort has not gone into working practices and well-trained staff.

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Response from Harperbury Hospital

Thank you for your comments. I am very concerned and sorry to learn of your poor experience of Swift ward. I would not expect anyone receiving treatment and support from any of our services to experience such poor standards of care. We will be investigating the concerns that you have raised, as a matter of urgency, so that we can put measures in place to prevent reoccurrence. We would welcome further information on your concerns to help us with our investigation. If you would be willing to provide further detail please contact the PALS and Complaints team on 01707 725915 or email complaints@hpft.nhs.uk.

Please accept our apologies for the poor experience of our services and please be assured we will take action to remedy the issues you have raised.

John Lavelle Service Line Lead (Acute & Rehab Services) West Herts Strategic Business Unit

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