"A&E department and Kennedy ward"

About: Hillingdon Hospital

I received fantastic care in accident and emergency. The doctor went out of their way to organise mri scan slot for me. However it went downhill from there. If you compare Kennedy ward to A&E , it operates about10% efficiency wise. Very few nurses made my stay comfortable with the exception of two, who were fantastic. Rest of the nurses need to improve their attitude and bedside manner. We are all human and not there by choice. We should be treated with respect.Too many strong headed bossy nurses and not enough workers. Elderly Patient opposite me who was bedridden (soil nappy and pads) - Every time she pressed buzzer it took them 10-15 minutes to attend. She was left in wet bed. Excuses given were short staffed (although happily busy chatting, handing over), emergency on next ward etc etc.Doctors don't excetly explain what's going on. Despite giving clear instructions/time slot from anesthetic department, nurses didn't make me ready when porter came to take me. It comes across as there is no communication/control/tendency to pass the buck / blaimimg others is speciality of NHS. No wonder it's going downhill despite government pumping the money. Because the whole attitude of shifting the blaim needs to change. If it was private company lot of them will be shown the door/sacked. I hope and pray that i don't have to use NHS in my old days or hope that it improves. I hope someone reads and implement changes as required. I am happy to be back home . But feel sorry for others who are there or will come in future.

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Response from Hillingdon Hospital

Dear Patient,

Kennedy ward is extremely sorry to hear of your experience whilst you were a patient under our care. The attitude of the staff as described by your is not the behaviour that the ward or Trust expects or tolerates from the nursing staff or any team member.

We have shared with the staff on the ward how your experience, what you have documented and how it made you feel. All staff are reminded of the patients need for privacy and dignity. This will be ongoing on the daily handover and at the ward meetings. There is also an expectation that the CARES culture is demonstrated and practiced within the Trust by all staff members.

Every effort is being made to ensure a nurse is in attendance on the medical rounds and the information is being cascaded to the rest of the team.

The nurse that has been on the medical ward round will also ensure the patients have the relevant information. This will improve the communication within the ward area and will be monitored by the senior sister and matron.

If you wish to contact the sister or matron on the ward to discuss this further please don’t hesitate to contact us via the main switchboard – 01895 238282.

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