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Appalling treatment

Story from nhs.uk

"Appalling treatment"

About: The Tunbridge Wells Hospital

My 89 year old mother had a fall and was in extreme pain and large skin wound. . Discharged from CDU after 2 days with no dressings, no pain relief, no walking frame the physio had issued her.

She can't even sit up unaided.

I am absolutely horrified by her lack of treatment from this hospital. The A&E was dirty with rubbish on the cubicle floor. The staff didn't have a clue what was going on most of the time.

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Responses

Response from The Tunbridge Wells Hospital 8 years ago
The Tunbridge Wells Hospital

Submitted on 30/10/2015 at 10:27
Published on nhs.uk on 31/10/2015 at 01:32

Thank you for taking the time to write about your mother's experience at Tunbridge Wells Hospital. We were saddened to learn that she was given no pain relief and that overall you felt her care was inadequate. If you could contact the PALS office on mtw-tr.palsoffice@nhs.net with further details we will certainly investigate this further. With kind regards the PALS office.

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