"No problems what's so ever."

About: Leicester Royal Infirmary

My son has just turned one and over the last year we have been in and out of the royal for both day visits and overnight admissions on many occasions.

He was born 3 and a half weeks early and although was a good weight had a bladder issue which was diagnosed during pregnancy. He was discharged after 20 days in the neonatal unit and since then we have stayed in many of the children's wards 9, 10, 12, 14 and 28 and we have never had much of a problem. We did have a few disagreements with the consultant and their lack of understanding that we had other children but I think that was partially my fault - very stressful time with new poorly baby and all that. The staff have been wonderful and supportive and the wards have always been tidy and well kept. Right through from the moment he was born we have been kept up to date with what is happening and what we are going to do next. He still has regular check ups with his consultant and his care is ongoing. Our experience, although not one I'd never want to repeat, has been a positive one.

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Response from Leicester Royal Infirmary

Dear Sam,

Thank you very much for taking the time to post your comment. We are sorry to hear about the problems that your son has had but glad to know that the level of customer care you have received has been so good. All our staff work hard to ensure the highest level of care for all our patients so it is much appreciated to hear such good feedback from yourself. Your comments will be passed on to all members of the team involved where it will be greatly appreciated.

Kind regards,

Communications Team,

Leicester’s Hospitals

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