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Care Opinion

Receptionist lacking compassion

Posted By PersonCentredCareIsAnAlienConcept

"Receptionist lacking compassion"

About: West Yorkshire

(as the patient),

Taken me 3 times to register with this new medical practice, each time I try, I am met with staff who talk to me with contempt. I liked my old surgery where the receptionists were person centred. I suffer from paranoia, and I have ended up not registering as I haven't been able to handle the receptionists scorn. Compassionate Care in the NHS is very rare unfortunately, especially to people who have mental health problems.

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Responses

Response from Clare Wyke, PALS and Patient Experience Manager, EMBED Health Consortium 8 years ago
Clare Wyke
PALS and Patient Experience Manager,
EMBED Health Consortium

Submitted on 05/11/2015 at 13:41
Published on Care Opinion at 15:07

I am sorry to read of the difficulties you have had in registering with a GP surgery and the way in which you have been spoken to. If you would like any help with this please contact our Patient Advice and Liaison Service (PALS) on 0800 0525 270 or email WestYorksPALS@nhs.net

Kind regards

Clare

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