"Arrival into cardio lab was exceptionally smooth"

About: Basildon University Hospital / Accident and emergency East Of England Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

I was admitted as an emergency in October 2015 and stayed on Roding Ward.

My wife and I were kept informed at all times about what was happening and what was going to happen. Arrival into the Cardio Lab was like a Formula One pit stop exceptionally smooth (may be need to inform patients your underwear may be removed for the quick shearing as I was fighting to keep hold of mine ha ha).

1hour later two stents inserted and sitting up in the ward being looked after by a very attentive, friendly and courteous staff. I have nothing but praise for all the staff.

Many thanks to you all for the wonderful care.

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Response from Marian Burgess, Patient Services Facilitator, East Of England Ambulance Service NHS Trust

Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email eoeasnt.feedback@nhs.net with the date and location we attended to so that we can track the staff involved.

Thank you again for your kind words of appreciation.

I am pleased to hear you are making a good recovery

Kind regards
Marian Burgess
Patient Experience Department
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Response from Basildon University Hospital

We are very pleased that your recent experience of care within the CTC at Basildon and Thurrock University Hospitals NHS Foundation Trust was a good one. We will forward on your kind words to the department staff.

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