"The time we had to wait was unacceptable"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a volunteer/advocate),

I coach an U14 rugby team and one of the players went down with a neck injury. We did all the usual checks and felt an ambulance was necessary. The first responder Paramedic was there quickly and dealt with the situation brilliantly. She requested back up as a spinal board was needed.

There were only a small number of ambulances available and had to wait a lot longer than a child in pain should.

The ambulance crew when they arrived were again fantastic and cannot praise either crew enough however the time we had to wait due to them being over stretched wasn't acceptable.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Good afternoon Leeboy11,

Thank you for taking the time to provide our service with feedback. I hope your team member is recovering well.

We would welcome the opportunity to look into this event further. Please may I ask you to contact our patient experience team on swast.patientexperience@nhs.net or 01392 261585 and a member of the team will be happy to take you through the process of investigation.

Thank you again for taking the time to share your story.

Kind regards,


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