"my dads care after kidney transplant"

About: Queen Elizabeth Hospital (Birmingham)

Iam writing this review on behalf of my dad, whos at t kidney transplant at qe hospital...iwas v excitd about my operation and it was a dream to have it but as soon as i came out of t theatre and the care and treatment igot from the nurses became a nitemare...ifeel deeply upset with their attitude to my calls and many others on my ward..when im wet n in urine..ipress my buzzer and t nurses thy tke their time to come n change me n thn tell me ihavent got 12 hands etc...or we dont hav enough stff...we have other people...my dressings full of blood are getn changed vlate n im vworid iwill get infection...t nurse do not care abt patients health nfeelings n thy are vrude to patients their families.ihave recieved terrible care in this brand new hospital tat it suspose to give excellent care but does nt even provide basic care..iam v disgusted in 2015 in nhs this could happen...ifear for my health..

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback about your dad’s experience at the Queen Elizabeth Hospital Birmingham.

We are very sorry and disappointed to hear that your experience of our care has not been positive as we aim to provide the best in care.

We believe that you have already discussed your concerns with the Senior Sister on the ward who has hopefully been able to resolve any problems. If you continue to have concerns please make further contact either directly with the Senior Sister, or via the Patient Advice and Liaison Service (PALS). PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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