"Exemplary treatment by A and E staff."

About: Royal Bolton Hospital

My brother arrived at A and E with a bad back - not the place to go. In his defence, he has Aspergers Syndrome (autism) and is totally deaf without any speech so hasn't the mental capacity to realise that he is wasting resources and should go to his GP. If I had known where he had gone, I would have stopped him.

I received a call from a nurse, who supported him throughout his time there and arranged a sign interpreter.

She also kept me up to date with what was happening with his treatment.

Despite the fact that A and E was not where he should have gone, his treatment was exemplary and I would like to thank all the staff that dealt with this situation. The NHS is overstretched, as we all know, but humane treatment still exists and should be applauded.

Thank you to all concerned.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Bolton Hospital

Although A and E may not have been the right place for your brother's condition, it is good to know that he was well looked we're pleased that this is how you felt about the support you and your brother received under the circumstances. We really appreciate your having posted this, which will be reassuring to others and much appreciated by staff. Thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful