"Awful care after C section"

About: Hull Royal Infirmary

I had an elective C section at Hull Women and Children's in July 2015 due to baby being breech. The care of the midwifes whilst having the C-section and the theatre staff was fantastic but then as soon as I was moved onto the Maple ward my care was awful.

I was moved onto the ward at 7pm, I had had only 2 slices of toast to eat all day and was not offered any food. Someone came and left a jug of water and some painkillers next to my bed whilst my family were visiting but did not introduce themself at all. I was fitted with a catheter during my op as i was immobile, this was about 12 noon. It got to 5.30am the next day and i had to ring my buzzer because nobody had been to check on me and my catheter bag had started to back up on itself as it was so full.

When a (student) midwife finally introduced themself at around 8.30 am the following day (being on the ward 13 hours) i finally got something to eat. The student midwife kindly helped remove my catheter and help me to clean up as my pad/mesh knickers had not been changed for 18 hours post op despite asking for assistance of midwives - my partner tried to help but was worried to hurt me after major op.

I am so disgusted and disappointed with my care. I also had feeding problems with my child, not once did anybody observe my latch before i went home after 48 hours; only a student midwife watched me for a few seconds and i expressed concerns as baby only feeding for 5 minutes every 4 hours and i was assured it was fine; needless to say we returned to hospital due to 15% weight loss of my baby 5 days later. if i can afford to go private next time I have a baby I will.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk.

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For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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