"Every single member of staff, ..."

About: Alder Hey Children's Hospital

(as a relative),

What I liked

Every single member of staff, whether in a medical or non-medical role always have a smile.My child visits regularly and I always feel that though my child has a serious illness, when I attend I feel hope, warmth and compassion which always gives me a boost and helps to keep me going. Staff treat my child wonderfully and even though they must treat thousands of children, some even remember her name and family facts. I know that if I have a problem I only have to phone up and I will get immediate attention and care which is immensely reassuring.

What could be improved

Nothing, can't fault anything, long may it continue, the staff are an inspiration.

Anything else?

Hope the new hospital will retain the same warmth and feeling as the old one.

Story from NHS Choices

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