"Unprofessional and uncaring staff nurse."

About: The Great Western Hospital

My Father was admitted to the Trauma ward in July after falling down the stairs. The staff Nurse was absolutely terrible and totally unsuited to being a nurse. My 81 yr old father suffered a serious head injury, and on arrival to this ward the staff nurse choose to get dad out of bed and prop him up in a chair, (he was not conscious at the time) they gave him no pain relief, no fluids and no food for 24 hours because they could not be bothered to care for him or chase up the doctors despite several repeated requests. This staff nurse was rude, and obstructive towards us and did not care for my dad. We have made a complaint and I will also be contacting the director of your trust and the ombudsman about this. My dad never recovered, caught a hospital borne infection and passed away.

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Response from The Great Western Hospital

Thank you for taking the time to tell us about your experience. We are sorry to hear of your concerns and send our condolences on the loss of your father. We take concerns such as yours seriously and are keen to investigate and take action as appropriate. You do mention you have raised this as a complaint but we do not seem to find your details in PALS, if you could please contact our Patient Advice and Liaison Service by emailing pals.team@gwh.nhs.uk or calling 01793 604031 we can then try and help you.

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