"Poor poor communication and bad experience..."
About: Great Ormond Street Hospital Central London Site Great Ormond Street Hospital Central London Site London WC1N 3JH
Posted by Anonymous
I have already sent a formal complaint in a few weeks back but feel other parents need to know this.
To say we are extremely dissatisfied with great ormand street is an understatement.
We had every faith in this hospital from the beginning after the reviews you see on tv etc. My son is 10 months old and had his surgery cancelled twice after making him sit around a ward all day long not having any food or drink.
We never recieved any letters regarding appointments and getting hold of any department is harder than getting hold of the queen! No one gets back to you.
My sons surgery has finally gone ahead and he is currently in the hospital as we speak on the bear ward. We have had such a bad experience on this ward regarding commutation between doctors and even on one occasion we had a Doctor and surgeon having a full blown argument in front of us over our son and his condition. With the surgeon trying to get us involved about how un professional the doctor has been!!
Our son is left on his own, pretty much most of the time and on serval occasions we have found him standing up in the cot hanging off the tv placed inside his cot. Which is a danger when he has a chest drain and varies over wires attached to him. Not mentioning the telephone cord attached to the tv.
All the doctors say different things all the time and it leads us confused and emotionally upset.
Today our son needed an X-Ray and echo. We were first taken down to X-Ray by two nurses and were left there as they were more concerned about having there lunch break. We then returned to the ward to then be sent down again by the head nurse in charge who just said "can you go down to ultra sound"? We were left to detage all his wires on our own!! And go down to the scan by ourselves with a child in pain.
The noise in the bear ward is ridiculously, we understand it's a children's ward but it's not the kids most of the time. It's the parents and the staff.
Our stay is still not over at great ormand street, so there could be more to come. But to say we are highly disappointed in this hospital is an understatement. This is not only an NHS hospital but a charity funded hospital who you expect better service from.