"I was not kept waiting to see ..."

About: The Walton Centre

(as the patient),

What I liked

I was not kept waiting to see the consultant.

What could be improved

The Consultant told many untruths in his reporting as to what was said at the consultation.

I do have recordings of all of the conversations that I had at all times with staff and I expect very soon to be presenting this evidence to the G.M.C. as I feel they should be assessed as to 'fitness to practice'

Anything else?

I do not believe for one minute that you will publish this information as I have heard many reports that you only concern yourselves with positive comments. Where did the title 'Centre of Excellence come from? Was it self awarded?

More about:

Story from NHS Choices

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Response from The Walton Centre

Thank you for taking the time to post your feedback. The Walton Trust has taken a note of your comments and has given this feedback to the relevant manager, and to take action where necessary. We are keen to develop our services and this information is helpful for us to continue to improve our patient experience. If you would like to provide us with any further information or feedback you can contact us directly at customer.careteam@thewaltoncentre.nhs.uk and on 0151 529 5517. Kind Regards Customer Care Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful