"Quick stay in Gayton Ward"

About: The Queen Elizabeth Hospital (King's Lynn)

After some serious issues with the care from the paramedics which will be dealt with accordingly I received great care within the A&E department, X Ray was done quickly and senior consultant and Doctor clearly had a care plan sorted within an hour, plaster cast was put on and resent for further X Ray for more in depth analysis, was allowed to leave and was told I would be called soon as operation could be done. 3 days later came the phone call to say a bed and space in theatre was available and could I report to the ward at 11:30.

While on the ward I received fantastic care, food selection was good, painkillers administered at suitable intervals, I was allowed to keep control of my diabetes as I was using a pump so felt comfortable.

Surgeon visited and explained procedure and risks etc so when the time come I was wheeled down, this operation I was allowed to stay awake however under heavy sedation, I would say this helped me keep a good control off my sugars minimising any issues.

2 hours later was in recovery where it was again a great service, little bit of banter with the staff and 10mins later I was wheeled back onto the ward.

Following morning I was told I would be discharged, what I didn't realise was the hassle to get your meds from the internal pharmacy, I went to the discharge lounge (not the greatest place) and waited around 90mins, still no meds so I asked if I could get someone to come back later for them, they agreed to this and I was on my way home.

Apart from the issues in waiting a long time for the pharmacy to get their act together I experienced a trouble free stay, very happy with the service and would not hesitate to recommend this to other people.

Even in the dark days of the budget cuts staff dig deep to give a personal friendly but professional service, a credit to the local hospital and NHS service.

Thank you once again

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Response from The Queen Elizabeth Hospital

Thank you for posting such a detailed reflection on your recent stay in hospital. It was good to see that you had attentive and timely treatment and that staff were able to respond to your specific needs and help you to manage your diabetes in this slightly challenging situation. I am sorry that this otherwise positive experience was somewhat marred by delays in obtaining your discharge medications. This is something we are trying to improve and work is underway to review and streamline the process and eliminate obvious causes of delay. I hope that you are now well on the way to recovery. I will ensure your comments are shared with the whole team including those in theatre, A&E, the ward, hotel services and pharmacy.

Claire Roberts

Associate Director of Patient Experience

Tel: 01553 613459 or email: claire.roberts@qehkl.nhs.uk

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