About: Queen Elizabeth Hospital (Gateshead)

I took myself to A&E on saturday evening with severe stomach pains. Initially i thought i was in for a long wait as there was quite a few in the waiting area. I was asked to take a seat and to my surprise my name was called within a couple of minutes. I was taken to a side room and asked for details of my symptoms, i did expect to return to the waiting area but instead i was taken through to the assessment area and asked to wait, after around 10 mins a nurse called my name and took me to a treatment room and done the usual checks, Bp, temp etc. Then i had to wait of the Dr which again was only around 10 mins, the doctor took blood tests, a water sample, examined my stomach and asked some questions, arranged pain relieve for me, then said they would discuss me with a senior colleague, after a few minutes i was told i was to have a CT scan, which again within 10 mins i was on my way accompanied by the nurse, i had the scan and returned to the assessment area to wait for the results. The nurse offered me a cuppa while i was waiting which i was glad of, after a while the Dr came out and informed me they were still waiting of the results and that they were checking the computer every few minutes.

Not long after the Dr came back and said they had the results and were sending them to the Freeman for them to decide what action to take. While i was waiting the nurse kept checking on me and asked if i would like any more pain killers.

Time was getting on and the Dr came to the end of their shift, as they were leaving they told me that their senior colleague was taking over and they were waiting for a reply from the Freeman, after around 15 mins the doctor called me in and told me the outcome and explained what was wrong and the plan of action, then the doctor said they would arrange for some pain killers for me to take home and for me to wait outside, while waiting the nurse who had finished their shift and was on their way out came over and said i hope you get sorted soon, 5 mins later i was allowed to leave.

This might seem a bit long winded but i was there for over 4 hours and at no time did i feel i was being kept waiting, nothing was happening, or i was just another patient.

The staff were very considerate with a very caring approach to their work, keeping me informed as much as possible.

I was extremely pleased with the treatment i received and the overall experience.

I felt significant and important!

Story from NHS Choices

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Response from Queen Elizabeth Hospital

Thanks for taking the time to write such a nice comment about the hospital and we're pleased to hear that your experience was such a positive one. We're very proud of our new Emergency Care Centre so we're glad that it worked so well for you. We hope you're feeling better and we'll pass on your comments to the department involved. Great to hear such positive praise and that our new systems are working well.

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