"Delighted with service for my 21 month olds..."

About: Hull Royal Infirmary

I am very happy with the care my daughter has received before, during and after her operation. The consultants that we saw were fantastic and took real care of her.

The nurses on the ward she stayed on were brilliant too, and the children were well catered for by them. My daughter had to have her cast reinforced 7 days later (as she went through the heel) and this was not a problem 4 the plaster room in orthopaedics, they fixed the problem even though they were really busy and we had no formal appointment.

My daughter was extremely upset when her cast was removed and again the consultant and orthopaedic staff did their best to entertain her and calm her down.

I would like to say a big thank you to the surgeon in particular and their team for the care they gave my daughter during her operation and the follow up phone call we received from the surgeon to confirm all was ok with my daughter (due to unforseen circumstances, the follow up appointment was cancelled). I feel a little rude as I did not thank the surgeon on the telephone!!

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these.

If you would like to become more involved in decisions about local healthcare, we are recruiting members.

By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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