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Disgusted

Story from nhs.uk

"Disgusted"

About: Wythenshawe Hospital

I arrived on this Unit straight from Manchester Airport, to find my grand daughter in a distraught state, after being separated from he rest of her family following an RTC, dad was in ICU, mum and baby Erin were at the Children's

Hospital the other side of Manchester. I found that the staff had questioned my step grandson who is 17 yrs of age about the parents living and social conditions, when I arrived I was actually asked, how do I know, you are the nana?

What was that about.

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Responses

Response from Wythenshawe Hospital 8 years ago
Wythenshawe Hospital

Submitted on 27/01/2016 at 11:22
Published on nhs.uk on 30/01/2016 at 01:32

Thank you for taking the time to post your comments on the NHS Choices website.

Please accept our apology for the delay which has occurred in responding to you.

We are sorry to learn that you found your experience, and that of your family, to have been unsatisfactory and would suggest that you contact the Patient Experience Department on 0161 291 5600 or via email at pls@uhsm.nhs.uk if you would like them to look into and provide a response to your concerns.

Kind regards

Patient Experience Department

UHSM

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