"Bad Doctor"

About: Leicester Royal Infirmary

Called 111 and was a given an appointment at 4:15 am to see the doctor for my two month old baby cause she had a very bad diarrhoea. First thingies noticed the Dr was so sleepy they couldn't even fake it. So went ahead and explained that my daughter has been having diarrhoea for the past 24 hours and the symptoms she's been having showing dehydration, after I explained the Dr went 'so u say this has been happening for a week now?' I kindly corrected them, afterwards they were checking babies ears with that instrument the cap looked dirty like it had been used and with the same instrument took it to her mouth, that's when I said No. ' I know I'm in no position to speak but what u doing is totally disgusting and unhygienic' the doctor didn't even apologise I doubt they knew what I was even saying. The doctor then said everything is fine with her and gave up prescription which included ibuprofen, I didn't even bother asking further questions I just told myself il ask at the local pharmacy and explain my incident. Very upset with this poor treatment

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Response from Leicester Royal Infirmary

Dear Reviewer,

Thank you for taking the time to provide us with your comments and feedback following your experience of the Out of Hours Service.

CNCS take on board and deal with patients comments and complaints seriously.

We would like to provide you with reassurance that this matter is currently being investigated.

Should you wish to contact CNCS directly to discuss this matter then please do so either in writing, e-mail or telephone our main office: 01623 673555.

Kind regards,

Katie Swinburn

Communications and Engagement Manager

Central Notts Clinical Services (CNCS)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful