"The Breast Unit"

Having been lucking enough not to have to frequent hospital often, I was unaware I had to use the self check in service in the entrance but this was soon corrected by the surly and rude receptionist who barked orders at me to check in 'over there'. Not a great first impression when you are already extremely nervous about the outcome of the procedure you are about to have, it makes you feel is this the same frosty treatment I am going to get for the rest of the day. How wrong I was. From approaching the day unit reception, the nurses, the radiographers and the consultant were all fantastic. They were so friendly and put you at ease straight away. They explained everything that was going to happen next and treat you with dignity and respect. I was very wary about having the mamogramas I had heard horror stories but I can honestly say it's not as bad as some would have you think. It was quickly done and most definatley bearable. I had my procedure carried out and the staff ensured I was comfortable throughout. The staff were on their feet all day and never stopped.

I have no hesitation in recommending the Breast Unit. I think the front of house reception staff should take a leaf out of the medical staff's book, who on my departure, was sat yawning widely complaining to their co-worker how tired they were!!