"5 hours in A&E - good care but uncomfortable..."

About: The Tunbridge Wells Hospital

My husband was brought in by ambulance with symptoms of epilepsy or possible stroke.

When I arrived he was sitting up, but asleep, in a plastic chair in the corridor of an A&E 'ward'.

During the 5 hours we were there we were seen once an hour and looked after with a cup of tea and biscuits.

My observations are that an hour between nurses/Dr's visits seems a very long time when you are feeling so poorly although I am sure if he had suffered a stroke or something more serious he would have been in a bed and been attended to more frequently.

I think that being kept sitting upright in a very uncomfortable plastic chair in an area too narrow for seating, so that when a trolley went past, which was frequently, you had to get up and move the chair, is not helpful when you feel very unwell.

I assume that the area where the chairs were located was not designed to hold people on chairs but it needs a bit of thought from the hospital planners. More comfortable chairs for people who are feeling unwell in an area where they can sit/lie back without disturbance would be better.

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Response from The Tunbridge Wells Hospital

Thank you for taking the time to write about your recent experience in our Accident and Emergency department at Tunbridge Wells Hospital and for your useful feedback regarding the waiting area. Unfortunately, due to increased capacity, patients are occasionally located outside of the main emergency department. We will certainly pass on your comments regarding the chairs to the Matron for Accident and Emergency. With kind regards, the PALS team

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