"I felt that the staff did not seem to care"

About: St Bartholomew's Hospital / Cardiology

(as the patient),

I have been in a number of other hospitals but this was by far the worst. Apart from the building and the facilities which have not been brought up to date, god only knows for how long. In my view, the staff did nothing to make my stay, the very anxious stay, any more pleasant. On my arrival I was faced with a row of patients sitting in their armchairs next to their beds with legs dangling. I feel that this is not really a good idea for anybody, but particularly inadvisable to people with heart problems.

The trolley which comes around in the mornings as a poor replacement of a shop, sells bottled and packaged heart attack: crisps, Coke, biscuits.

I felt that staff did not seem to care.

The food is stodge, for days there is not a piece of lettuce, tomato or anything healthy in sight.

The disabled facilities are as rudimentary as they can get away with and during my stay I was offered no help to shower in that less than easy to maneuver cubicle.

I never saw who was in charge in the ward and when I asked for them, they never came. No idea why because the nurse I asked did not bother to come back and tell me.

I know a new building is going up and it will help with the facilities such as radios for patients, shop, better toilet and washing facilities but I am not at all convinced that the mentality, the attitude of the staff towards the patients will change for the better just because the building is new.

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Response from St Bartholomew's Hospital

Thank you for your feedback. We regret that you did not have a good experience whilst being cared for at St Bartholomew’s Hospital by our staff.

The QEII building is now the oldest part of our hospital in which we provide inpatient care but whilst it is old we are still able to provide a high standard of patient care within its confines.

Later this year the remaining wards in the QEII building will be transferring to a brand new facility within our main hospital building. All our inpatient areas are cleaned several times a day and we undertake regular inspection and audit to ensure that this is carried out to standard and that the risks of infection are minimised.

We are working with our nursing and physiotherapy staff to determine therapeutic interventions, including sitting positions, for patients with heart problems. This work is in its infancy but nonetheless it is already reaping many health and fitness benefits for our patients.

As part of our Compassionate Care and Patient Experience quality improvement plan, the Cardiology Associate Director of Nursing is working hard to improve nutrition across St Bartholomew’s. This includes promoting a healthier food choice, snacks and hot meals, portion size and ensuring that the quality of our food promotes good heart health.

Additionally, we are working with our staff to ensure that the Barts Health values underpin their behaviours and ways of working ensuring that all staff deliver safe, compassionate and effective care.

If you would like to discuss your concerns then please do contact the Governance Team at St Bartholomew’s Hospital on telephone 0203 765 8868 who will be happy to help.

Best wishes,

Barts Health NHS Trust

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