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Outpatient Feedback TIA Clinic

Story from nhs.uk

"Outpatient Feedback TIA Clinic"

About: Good Hope Hospital

I had an appointment with Dr Henry on Monday. I was called today to give feedback but the phone cut off too early. I would have found time to give feedback anyway.

The whole of my appointment was excellent from start to finish. The appointment ran to time and was very relaxed. The nurses were very friendly, efficient and reassuring. Dr Henry has a totally reassuring yet extremely insightful, questioning and thorough approach.

Yes maybe to someone just an outpatient appointment but to me it was a very very good experience giving me confidence to expect all to be ok but that I was being seen by someone who cared enough to make absolutely sure.

Thank you .

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 21/10/2015 at 17:24
Published on Care Opinion at 18:15

Dear Ann Whitehouse

thank you very much for your lovely comments regarding your recent outpatient appointment with Dr Henry at Good Hope Hospital.

I am so pleased to read that you found Dr Henry reassuring and professional in his manner, as well as the nursing staff friendly, efficient and reassuring.

I will forward your feedback to Dr Henry, as well as to Julie Taylor, Head Nurse for Good Hope Hospital who will be delighted to communicate your thanks and appreciation to all of the nursing staff in the Outpatients Department.

I hope this is acceptable and once again thank you for taking the time to post your feedback it is extremely important to us.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Good Hope Hospital 8 years ago
Good Hope Hospital

Submitted on 22/10/2015 at 10:01
Published on nhs.uk on 24/10/2015 at 02:32

Dear Ann Whitehouse thank you very much for your lovely comments regarding your recent outpatient appointment with Dr Henry at Good Hope Hospital.

I am so pleased to read that you found Dr Henry reassuring and professional in his manner, as well as the nursing staff friendly, efficient and reassuring.

I will forward your feedback to Dr Henry, as well as to Julie Taylor, Head Nurse for Good Hope Hospital who will be delighted to communicate your thanks and appreciation to all of the nursing staff in the Outpatients Department.

I hope this is acceptable and once again thank you for taking the time to post your feedback it is extremely important to us.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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