"Really poor"

About: Manchester Royal Eye Hospital

What an appalling system ! Can you imagine going to your dentist or bank manager and having an appointment and having to wait 5 hrs? This administration system is awful.

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We are very sorry to learn that you had such a long wait at Manchester Royal Eye Hospital and that your experience was not as positive as we would wish for the patients attending the hospital.

In response to your comment we can assure you that we are reviewing the appointment systems within the ophthalmic service and considering how we can make improvements. Your concerns have been raised directly with the department and staff involved so that they can reflect on how to keep patients informed of the waiting times during clinic sessions and the reason for any delays.

It is difficult to respond to all the posts in a full way often due to the lack of detailed information. We would like to discuss this in more detail with you and ask you to please contact the PALS service on 0161 276 8686 or by emailing pals@cmft.nhs.uk so we can look into your experience more fully.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust