"Dermatology and gastroenterology out-patients"

About: Chesterfield Royal Hospital

I have recently had reason to visit your Dermatology out-patients dept & was looked after by your specialist nurse - what an asset you have! They were so so kind & caring, and took the time to examine me & explained my diagnosis clearly, including my treatment options & put my mind at rest about long term effects, they were brilliant. Even when I rang back with more questions, they rang me back promptly & patiently explained all the answers, they're a real gem & you need to look after them, so more patients benefit from excellent care!

I am also a frequent flyer in Dr Dear's Gastroenterology clinic - another brilliant member of the Royal's team! He may sometimes be running a little late in his clinic, but boy is he worth the wait to see! He takes his time to talk to his patient's, listens to what you say & answers your questions, keeping the answers as straightforward as possible - & all with a smile & a sense of humour. I never feel stupid asking questions & when I recently met up with other patients at a national conference I realised, his care of me is bang up to date with what I should be receiving! Unfortunately, not everyone from other hospitals felt the same way about their care, I feel very lucky to be in their care, thank-you.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Chesterfield Royal Hospital

What a delightful post! How kind of you to speak so highly about staff recognition in the midst of receving care and treatment. I will certainly make sure that your comments are shared with Nicola and Dr Dear and I'm sure they'll feel very humbled by them.

It is always a pleasure to receive a comment that acknowledges how hard staff work to provide great patient care and that they often go the extra mile for their patients. Thank you for taking the time to do so.

With best wishes Sarah Turner-Saint, head of communications

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful