"Very rude Nursing Staff at (Surgical Assessment..."

About: Doncaster Royal Infirmary

The nursing staff at the surgical assessment unit are so rude and speak to you in a very inappropriate manner, not only to family and friend but to the patients aswel. If we have to call them because the patient is in pain they look at you funny, or use language like, "what do you want" or "what is it now", they leave patients waiting for them for hours, they just ignore you, but spending their time gossiping at the nurses station, I'm not only saying that i actually heard them on so many occasions myself. Anyways cleaning staff and all staff in mint green tunics was lovely and so helpful.

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Response from Doncaster Royal Infirmary

Thank you for taking the time to give feedback on your visit. We are sorry that your experience was not a positive one. Your comments will be relayed to the relevant department. If you would like to speak to someone about the elements of your care that you were not happy with, please contact our PALS office.

PALS can be contacted by phone or email on:

Tel: 01302 553140

Freephone: 0800 028 8059

Minicom (Text Talk): 01302 553140

Email: pals.dbh@dbh.nhs.uk

Thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful