"Amazing doctors, appalling nurse"

About: Moorfields Eye Hospital (City Road)

Many thanks to the doctor in the A&E and the doctor in the Imaging department who I saw on Saturday morning. Both were incredibly professional, helpful and kind - everything you could possibly want from medical staff!

Unfortunately, the same cannot be said for the nurse that I saw before that. I've never seen such a terrible attitude. When I saw the nurse for the initial examination, the nurse barely looked at me the whole time, let alone managed a smile. Whenever the nurse asked me a question they interrupted before I had finished answering. Also, I don't know whether it was their poor English, or whether the nurse simply couldn't be bothered to listen to me, but I had to keep explaining the same things over and over again.

I had also seen this same nurse when I had come to the A&E on the previous evening, and their behaviour was much the same. After the nurse said that it would be a six-hour wait to see a doctor, I said that I would rather go home and come back in the morning, when it was quieter. The nurse immediately warned me that if I did that and my eye got any worse, I had better not come back and say that "that nurse told me it was fine to go home". I was so shocked, I didn't know how to respond. When I said that I wouldn't do something like that, and the nurse just glared at me, walked out of the cubicle and called for the next patient. Not even a goodbye.

I've never felt compelled to leave a bad review for anyone - until I met this nurse. I was disgusted with their behaviour. It's a shame that I can't leave a higher review, since I couldn't have been happier with the rest of the staff that I met at Moorfields.

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Response from Moorfields Eye Hospital (City Road)

Thank you for taking the time to comment and though it is pleasing to read your positive comments regarding the medical staff in Moorfields Accident and Emergency, I'm sorry to hear about the attitude of the nurse. This is not the kind of approach we expect from our staff and we like to address it when it arises. We would like to understand this incident in more detail and if you feel comfortable doing so, please contact our patient advice and liaison service (PALS) via pals@moorfields.nhs.uk who will be happy to discuss it further.

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