"Good experience but frustrating moments were had"
About: Queen Elizabeth Hospital Birmingham / Accident and emergency Queen Elizabeth Hospital Birmingham Accident and emergency Birmingham B15 2WB
Posted by amk (as ),
I am writing on behalf of my wife who I took to the above hospital recently in the evening.
A small issue with the reception staff. There are two desks for this, on one the member of staff was absorbed in admin work so patients were ignored. The member of staff at the other desk was taking about ten minutes per patient to book them in. Reason for this was difficult to understand.
After about a two hour wait we were called in by the Doctor, I don't remember their name but it was about 10. 30 in the evening. The doctor was polite, sounded competent and examined my wife's' foot thoroughly and asked all the relevant questions. She was then sent for x ray, which was fine.
After another wait and blood tests a different doctor ( Orthopedic) examined my wife's foot and said couldn't come to a definite conclusion. The doctor said that they were waiting for the blood test results regarding level of uric acid.
Another long wait and the first doctor came in and said that all the tests, including uric acid levels were were correct and that we could go and should book an appointment at the fracture clinic in a weeks time, mean while take pain killers.
On arriving at the reception desk where a number of people were present, the receptionist shouted I'll call you when I'm ready. We were attended to ten minutes later. By now it was 12. 25 in the morning. When we got home, my wife got a phone call to say that the uric acid levels in her blood were high and she had gout! ! ! That she should go and see her GP next day to get medication.
While mostly a good experience, there were many frustrating moments. She is now off work and resting at home.