"Poor service upon referral"

About: Northern, Eastern and Western Devon CCG Devon, Cornwall and Isles of Scilly

(as the patient),

I went to my doctor because of Dupuytren’s disease which affects my hands. I have previously received treatment to one hand and heeded the specialist’s advice not to let the fingers on my other hand become so badly affected before seeking treatment.

In view of this when my other hand started to become troublesome I went to my GP for a referral to the specialist for further treatment. However, following referral to the Clinical Commissioners the treatment has been refused.

Why would the doctor refer me if I did not need treatment? If the NHS is strapped for cash why not let me be seen by a specialist who can decide whether treatment is appropriate? So far I have had 2 letters and 4 phone calls following the referral, only to be told I will not be treated – there must be a cost attached to this and further cost will arise when I am re-referred again and again until treatment is approved. How can a panel of people decide whether they approve the cost of my treatment when they do not fully understand the impact of the condition on my daily life?

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Response from Peter Brain, Volunteer, Healthwatch Devon

Dear 'Fellow2'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

Thank you for raising this concern which is worrying for you. I am unclear which of the providers of service will respond to you. At Healthwatch we are building a picture of the provision of services in Devon and these comments should help the NHS and other providers develop and improve their services. May I invite you to discuss this or any health or social care issue with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful