"CT scan."

About: Medway Maritime Hospital / Urology

(as the patient),

I attended Medway for a bladder cystoscopy early last month. The consultant then made a written recommendation for a follow up CT scan. The appointment staff were notified that I could not be available for around a month and I understood that an appointment date would be sent by post in my absence. As no letter was received I attended the CT department to seek a date. I was advised that I had not been listed for an appointment and that no further appointments were being made at present as " the machine was not functioning". Have no idea of a future waiting time.

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Response from Medway NHS Foundation Trust

Thank you for your feedback.

In order for us to try and help you perhaps you can contact the Patient Experience Team on 01634 825004 and we will do our best to resolve the issue.

Kind Regards

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Response from Medway Maritime Hospital

We are sorry to hear that you were unhappy with the care that you received at Medway Maritime Hospital. We would like to look at your concerns in more detail but are unable to do this without more information. Please can you contact the PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk

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Update posted by Fortina (the patient)

I did provide specific details of dates, discussion at reception and reasons for my cystoscopy in my original story but this was not reflected in the published version. More about my concerns was provided in response to a subsequent telephone enquiry from the hospital. Beyond that there is little more that I can say except that it would be helpful to have at least some idea when I might be offered an appointment.