"Food for patients on ward 41"

About: Leicester Royal Infirmary

My son in law is in the ward being treated for Acute Myloid Luekemia, he has nothing but praise for the hard working,dedicated staff who are rushed off their feet. I was visiting one evening last week when the dinner cane in. I could not believe my eyes when I saw it, it was completely unidentifiable, I asked him, it was cottage pie, it looked like...and I am sorry to say...a plate of slop, as if someone had thrown a large spoonful of sloppy pie from a distance away, it was splattered onto the plate, accompanied by a minute amount of diced dried up carrots. I would not have given it to a dog, he ate it because he was hungry, at that time he still had an appetite. Pudding/sweet was a small pot of the sloppiest chocolate mousse I think I have even seen. Followed by a drop of orange juice in a plastic pot. He has not complained....but I am, it is outrageous to serve up food like this to such very sick people, well any patients for that matter. Whoever produced thus food should be ashamed of themselves, cottage pie is not rocket science. I looked on the nhs food website and how it should be,... i doubt if the hospital manager or Jeremy Hunt himself would want to eat this slop.such a shame when others are trying so very hard.

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Response from Leicester Royal Infirmary

Dear revewier,

Thanks for taking the time to post your comment. Feedback is important to us as it enables us to continually improve our service for future patients.

We are really sorry to hear that the food your son-in-law is being served isn't of a high standard. Our patient catering is provided by a company called Interserve. We have passed your concerns on to them and received the following response:

We are disappointed to hear that the presentation of food was not deemed satisfactory. We always aim to serve nutritious and tasty meals that are presented as well as they can be and will look into this to ensure standards are met consistently.

Product tests have shown that the dish in question is nutritious and tasty, though it is a fact that the constancy of dishes such as Sheppard’s Pie do vary slightly and can run more than other dishes. Vegetables are cooked in a separate dish and should not dry out in the steaming process.

The juice (85 ml) and dessert (90 grams) are small compared with most domestic portions but are within the daily meal allowance and part of a calorific balanced diet.

We hope you find this useful. If you have any further concerns, please speak to the matron on the ward or contact us on: communications@uhl-tr.nhs.uk

Kind regards,

Communications team,

Leicester's Hospitals

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