"A&E Department"

About: Bedford Hospital South Wing / Accident and emergency

(as a parent/guardian),

few days ago my daughter been delivered to Hospital by Ambulance from Doctors Surgery, she was very unwell. After over 2hrs had check her blood pressure and sugar level, nobody asked about her current condition( in surgery doctor told that every minute is important). Everyone who ariived before and after us get help, we not. On my question why we still wait, I received information that doctor, which need see my daughter is not in the Ward. One hour later I asked again, we received the same information plus rudely answer on our comment regarding time-we wait( I have details this person). Finally my daughter received help from doctor, which been in Ward all time. So we do not understand why A&E Department had problem with us, why she did not received help earlier? .

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Response from Bedford Hospital South Wing

Thank you for your review.

We are sorry to hear that your daughter did not have the best experience in our A&E department. If you wish to take this further please contact our PALS department.


The Communications Team Bedford Hospital NHS Trust www.bedfordhospital.nhs.uk

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