"Like a Third World War zone"

About: William Harvey Hospital

By arrangement, I was admitted midnight to William Harvey with kidney failing. 24 hours later I would be on the operating table. Although I was in for admission I still had to wait in crowded A&E. 1 1/2 hours later, a nurse told me I was lucky, sometimes the wait is 8 or 9 hours. Eventually I was taken to mixed ward where the patient next to me shouted all night and there was dirty underwear in bedside cupboard. At least 3 scans during the day, last one was arranged but was going to be put off till next day but I persisted and insisted. An hour after that scan paramedics rushed me out of the ward and into an ambulance to Kent & Canterbury, where a large team were gowned and ready, and I was on table 5 minutes later for life saving operation. Wonderful, caring professional team! I owe them my life. Decent clean hospital with kind nurses.

If one is being admitted as an emergency is it not clearly apparent that one should go through a separate section to A& E??? I see that staff members on a " team." Sometimes try to make helpful comments on these reviews, but I don't expect they have any power or anything to offer but a sympathetic ear.

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Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

picture of Sally Smith

Dear Mr Howard,

Thank you for taking the trouble to feedback to us. Thank you also for your kind comments about the care you receives at Kent & Canterbury Hospital.

I am so sorry though to hear about your experience at William Harvey Emergency Department. You are quite right, a referral from a GP should be someone who is seen by the waiting team. We have had a particularly busy time in recent weeks, so I do apologise for this poor experience. We are trying to make changes and have a comprehensive improvement plan in place that we are working through. This is focused on improving patient experience and reducing waiting times for everyone. I will discuss your feedback with my colleague Jane Ely, who is our Chief Operating Officer. Thanks again for writing in and I do hope you are making a good recover.

best wishes,


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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