"Really bad new patients registration service"

About: Homerton University Hospital

My husband and I have been trying to book an appointment to start an IVF fertility treatment (self funded). The member of staff in charge at the fertility clinic has really bad attitude. I confess we couldn't understand some of the procedures to register but instead of trying to explain nicely the member of staff was really rude.

A good family friend recommend us this clinic, but with that attitude what can you expect from the rest of the staff.

We decided not to go there.

Story from NHS Choices


Response from Homerton University Hospital

We are very sorry to hear about your poor experience of the fertility clinic.

Thank you for taking the time to tell us. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment.

We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns.

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