"opthalmic dept waiting for laser treatment"

About: Hull Royal Infirmary / Ophthalmology

(as a relative),

My 92 yr old mother in law saw a consultant earlier this year and was informed that she required laser treatment to correct her deteriorating eyesight in both eyes. She was informed that this would be done within 3 months. Over four months later she had not received an appointment. I visited the Eye Hospital and was told that they have been experiencing further delays. I was given an appointment for her for later on this month. A wait of 6 months. Today she received a letter stating that this date for laser is now cancelled. There was no explanation of why this has happened. I telephoned the department to be informed that there is a further delay due to capacity issues. I was given a further appointment for over a month after the canceled appointment.

Of course there is no assurance that this will go ahead. I have recently attended the HEYHospNHSTrust AGM and understand from Mr Long Chief Executive that beds capacity is an issue and the plan is to keep people in their homes and avoid unnecessary admissions. My mother in law lives alone and is fully independent, reading is her main pastime her capacity to maintain this level of function is severely compromised by this lengthy delay in treatment.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk.

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For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful