About: Norfolk & Norwich University Hospital / Gynaecology

(as the patient),

We arrived at NNUH Cley ward and was informed my room wasn't ready as it hadn't been cleaned so were asked to go to canteen area and come back in about half an hour. The canteen was next to the main entrance where pregnant women and new born were coming and going.

Whilst waiting in this area what did I see? Yes pregnant women and new born, this was sole distorting, constant reminder that this pregnancy failed etc. After half an hour past we were back to the ward and the room wasn't ready.

As my emotions were high I told them they have wasted my time, rubbing my nose in it by seeing the pregnant women and new born. They then took me into a quiet room, to wait for this room to be cleaned. The room was cleaned within 10 minutes of us waiting.

By the time I was taken to my room and had my observations had been done with a very high blood pressure, high pulse rate etc, an hour had gone by. After this my named nurse was very apologetic, and supportive.

From then onwards we couldn't find fault, and made my stay as comfortable as they could. The relief that my medical miscarriage had been dealt with was a massive relief.

On leaving I told them how grateful I was and apologised for my upset the night before. They were very understanding and understood why I was so emotionally upset. So thank you to Cley ward.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are sorry to hear about the delay in preparing the room for you and the upset that this caused when you were in a vulnerable condition. Thank you for telling us about your experience and your feedback will be passed to the ward sister.

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