"111 emergency dental"

About: London Central West Unscheduled Care Collaborative / NHS 111

(as the patient),

I called the 111 service out of hours dental side as I am experiencing sever tooth ache. I am 24 weeks pregnant and live in Islington, I spoke to a very rude woman who said the closest out of hours dentist was in shepherds bush which is extremely far, and that I need to call my dentist to get seen earlier and all she can advise is to take paracetamol. when I asked is that it? she said what are you expecting? In a very rude tone. not only was she seemed unsympathetic, but I thought she was extremely unhelpful. I found more tips online about how to manage pain whilst pregnant than what she gave me. I thought the service was a complete waste of my time.

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Response from London Central West Unscheduled Care Collaborative

Hi pudding1985,

I'm very sorry to read this. As part of our commitment to continually improve our service, it would help me to know if you want to take this matter further. If this is the case, please would you email me on lcw111@nhs.net with additional details.

Many thanks,